“We have been using shadowSafe since July 2010 (doing 4 backups per day). In that time, we have had to restore a single folder that was inadvertently deleted and not noticed for a couple of days. The restoration was a snap (way simpler than the procedure we used to have to do in restoring from our offsite backup).
Additionally, because we were skeptical of the restoration process to another server, we restored the image of our server to a completely different machine (a so-called “bare metal” restore). The incrementals are stored on site as well as being uploaded to the vitalEsafe site. This other machine had COMPLETELY different hardware, but we were able to get it up and running with all the users and everything else intact in under 4 hours. We were amazed. We wouldn’t claim that an end-user would be capable of doing the bare metal restore, but our technician said it was the cleanest process he’d ever seen.
Highly recommended, especially at those sites where you’d like to be able to assure some level of recovery from a server failure.”
Softrak Systems, Vancouver, BC Canada